Technical Support
This section contains technical information, configuration and setup details as well as software downloads for our products.
In no way can an online offer substitute professional technical support from experienced engineers. Should you have
problems with our products we strongly suggest to contact us for assistance. Having said that, please use the information here
for your convenience and fast self support. However keep in mind that all online content is purely for usage at your own risk.
Although all content here is offered at our best knowledge and capabilities, DTCon can and will not take any responsibility for
issues resulting from and related to the usage of it.
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JR168 DTC100 SIP User Manual
Setup Details for sipphone.com (gizmoproject.com)
Setup Details for freephone.web.de
JR168 SIP english Firmware v1.49
DTCon SIP english Firmware v1.50 - JR168 5111phone compatible
DTCon SIP deutsche Firmware v1.50 - JR168 5111phone kompatibel
DTCon SIP english Firmware v1.55 - JR168 5111phone compatible
DTCon SIP deutsche Firmware v1.55 - JR168 5111phone kompatibel
In case the firmware upgrade doesn't work using the web interface (update counter on the LCD counts till 983040 and then the phone suddenly reboots), please use PalmTool (download below) and follow this Update procedure: First prepare your phone. Switch it off, keep the '*' key pressed and switch it on again. The phone will reboot and show a '*' prompt. Repeat this step one more time, this will reset the phone to IP address 192.168.1.100. Now make sure your PC is on the same subnet, extract the PalmTool archive to a location of your choice and start PalmTool.exe. Choose the IP of your phone (you can click on "List Phones" on the left side to find the configuration). Then click on "Update Program", select the firmware .bin file from where you extracted it and click on "Open" to start the update. The phone will reboot automatically.
PalmTool 1.50
PalmTool 1.55
Disclaimer ContactUser Manuals
JR168 DTC100 SIP User ManualSetup Information
Setup Details for sipphone.com (gizmoproject.com) Setup Details for freephone.web.deSoftware Downloads
JR168 SIP english Firmware v1.49 DTCon SIP english Firmware v1.50 - JR168 5111phone compatible DTCon SIP deutsche Firmware v1.50 - JR168 5111phone kompatibel DTCon SIP english Firmware v1.55 - JR168 5111phone compatible DTCon SIP deutsche Firmware v1.55 - JR168 5111phone kompatibelUpdate Instructions
In case the firmware upgrade doesn't work using the web interface (update counter on the LCD counts till 983040 and then the phone suddenly reboots), please use PalmTool (download below) and follow this Update procedure: First prepare your phone. Switch it off, keep the '*' key pressed and switch it on again. The phone will reboot and show a '*' prompt. Repeat this step one more time, this will reset the phone to IP address 192.168.1.100. Now make sure your PC is on the same subnet, extract the PalmTool archive to a location of your choice and start PalmTool.exe. Choose the IP of your phone (you can click on "List Phones" on the left side to find the configuration). Then click on "Update Program", select the firmware .bin file from where you extracted it and click on "Open" to start the update. The phone will reboot automatically.
PalmTool 1.50 PalmTool 1.55
